Worst customer service experience I’ve had. I felt pressured to leave a 5-star review when I purchased the vehicle. After the sale, communication completely stopped. I’ve called numerous times just to get basic answers, and most of the time nobody responds or returns calls. I recently visited the dealership on a Saturday to request some documents. I was told I needed to come back Monday through Friday, which is understandable. However, the staff were rude and unhelpful. What makes it more frustrating is that when they were selling me the car, they were happy to process everything on a weekend. But when I needed assistance after the sale, the level of service was completely different. Once they have your money, getting support becomes extremely difficult. Based on my experience, customer service after the sale is very disappointing.

My experience with this dealership changed completely after the purchase was completed. During the sales process, everyone was responsive and accommodating, but once the deal was done, getting any assistance became nearly impossible. I’ve made multiple attempts to contact the dealership for basic information and documents, yet calls go unanswered and messages are not returned. When I visited in person to request paperwork, I was told to come back during business days, which is understandable, but the interaction was unfriendly and unprofessional. The contrast between the service before and after the sale was disappointing. Customer support should not disappear once the paperwork is signed. If you’re considering buying from this dealership, keep in mind that the level of attention you receive before the purchase may not be the same afterward.

Absolutely unacceptable and infuriating experience. I have been waiting weeks for my down payment to be returned after backing out of a transaction, and all I’ve received is excuse after excuse. I’ve been given the runaround by Justin, Germono, Kyle, and others, each telling a different story about a check that supposedly should have arrived over a week ago. There is zero accountability at this dealership. No one calls back. No one follows up. Every time I reach out, I’m met with conflicting information and empty promises. At this point, the lack of professionalism and basic customer service is staggering. I feel completely disrespected and mishandled, and I strongly warn anyone considering this dealership to stay far away. There is no excuse for treating customers this poorly—especially when there is so much competition in the area. Do yourself a favor and take your business elsewhere unless you want to be left angry, frustrated, and chasing your own money.

We purchased a 2024, leftover but new Santa Fe on 8-11-25 from Grieco Hyundai in Johnston, RI. • Experienced front brake vibration, chip in the paint on front left door and blind spot cameras working intermittently. • When we called for service and demanded a loaner we were told we had to wait until 8-29-25 for a loaner to be available. • Into garage 8-29-25. Several updates for diagnosing, ordering parts and waiting for parts. We were told there were recall issues as well and we won’t get the car back until late next week or early the next. Recalls known on a brand new car? Might get the car back 9-22-25 maybe? This is totally unacceptable considering that his was a brand new car. Had 76 miles on it. We’ve had the loaner longer than our car. We are requesting a full buy back with the total loan being paid. We put down over $23k We have yet to hear back from the dealership. In my 45 years of purchasing cars I’ve never had such a nightmare experience like this. I will never buy another car from these guys. There have lousy customer service once they sell you the car.

Thank you Franco! We had a great experience! Can’t wait to return and visit for service!

This is part two of my previous review... I heard back from Hyundai corporate the day before I heard from the Grieco GM. The Hyundai corporate representative opened an investigation into dealership fraud and told me at the very least that what they did makes Hyundai look bad. After a few days, I was contacted by the same representative assigned to my case who said I would be hearing from the dealership to make this right. After all, I wasted three hours signing a lease deal that they simply threw out the window the first chance they had to make money (assuming I would just take another vehicle off their lot). Here I am two weeks later and I have heard nothing from the dealership. I'll be giving Hyundai corporate a call back about this since ether seem to care about the image of the Hyundai name. I found exactly what we were looking for at Nucar Hyundai of North Kingstown, made the down payment, and drove away with the vehicle a couple of days later. This may seem to be more of an advertisement in favor of Nucar, but it goes to show how dishonest Grieco is. I learned through Nucar Hyundai's transparency that Grieco was not being transparent about the price they were offering me. Within minutes of being at their dealership, Nucar showed me the computer screen in which they input the vehicle's cost, rebates, down payment, trade-in value, payoff, money factor, their profit, and my monthly payment. The payment was only $12 more per month than what Grieco quoted me, yet Grieco was giving me $2000 more for my trade (which equates to approximately $60/month in a monthly lease payment). So, why wasn't my payment at Grieco $60 less than Nucar? It was explained to me at Nucar that, although completely legal, to make up for some of the additional money Grieco was offering for my trade, dealerships manipulate the money factor (interest rate) so they get some of that money back. For example, if we were approved for a 6% rate, they change it to 7% or 8% to make up the extra money it appears they're giving the buyer for their trade. I'm so glad I decided to go elsewhere to buy from a transparent and honest dealership. BOTTOM LINE: AVOID ANY GRIECO DEALERSHIPS AT ALL COSTS! They are xxxxxxxx who care more about lining their pockets than forging long-term relationships with their customers/potential customers. The GM told me his job is to attract new customers while retaining current customers. Well, he offered me NOTHING for the miscommunication, wasted time, misinformation, and inability to stand by the agreement his nephew Kyle made with me. (Yes, Kyle is the GM's nephew! Hmmm, nepotism?) His only offer was to go find another vehicle for us which would be a win-win for their dealership. They get me as a customer by leasing a vehicle through them, and they sell the car we signed for to someone else, thus gaining them as a customer. Not to mention, even upon an investigation by Hyundai's corporate office where the dealership was directed to contact me to "make things right," they still have not done so. It amazes me that The Grieco family's slimy ways of doing business attract so many people. I guess that only speaks to their lack of transparency in pricing. I just hope that people take the time to read about my experience to see that Grieco will do and say whatever necessary in the moment to get your business. Honesty, good communication, patience, and transparency go a lot farther with me than a lower price. Perhaps Grieco dealerships should take note. I'll end with some advice if you are going to purchase and/or lease with Grieco: If financing, get approved through a bank or credit union so they can't play their games with your money. Also, don't trust anything they say and question everything they tell you and ask to see every detail on how they're arriving at your monthly payment. Finally, save yourself grief and shop somewhere that's honest and makes you feel valued. That is NOT a Grieco owned dealership!

Brought my car in for a service and diagnostics for a check engine light last week, 3 days later I tried to pump gas in my car and it wouldn't pump anything. Tried to get in touch with service for the last 3 days and each time the person I was transferred to was unavailable. I've never had any gas pump problems since owning the car even when the check engine light was on and off for some time.

Everything went so smoothly, I got all my questions answered He explained all about the car

What a beautiful car ?right ,the car wasn't even a year , the air conditioner come on by itself , you go 65 and the car shake, we just found out that the fan sounds bad , we brought it back and they said warranty is done , you going to spend money to get it fix , they kept telling my wife it's been a year

Sam was very patient with me, he even drove the car down to the Providence Toyota dealer for a pre purchase inspection. I got a good deal, no added/hidden fees or any of the usual deceptions. Would happily buy from Sam again...

Very good experience. Dave was extremely helpful in finding what I wanted. Went the extra mile to make sure we were satisfied.

Very unprofessional - bought a certified used 2024 Santa Cruz - purchase process was OK - maybe a B - promised a second key fob - took 8 weeks and many many phone calls and messages - also - cancelled a warranty which cost $3200 - did all the paperwork - followed all the rules - it has been 11 weeks and no refund - called insurance company and they said that Grieco had not submitted the cancellation paperwork - once the purchase is done - they have no use for their customers - sure doesn't encourage any kind of loyalty

The absolute worst dealership experience ever. It took approximately 3.5 hours to agree on a deal and it was a very painful journey. The only reason I tolerated this was because the dealer had the exact model I wanted, on the lot. Sam, the sales associate, was very pleasant and accommodating, the finance officer was fantastic. It was the used car manager and the dealership manager who would not craft a deal according to my request. I remember saying, several times, "you are killing me!" each time the sales associate returned from talking with the manager. The real kicker here is that the sales associate asked me to rate the experience all 10's on the survey I would be receiving. I wanted to be honest in my ratings, so rather than rate them all 10's I chose not to rate them at all but the associate kept pestering me to complete the survey. So I did, being truthful in my opinion of the entire experience. They were not happy about my assessment. I told them they should learn from this and change some of their tactics and policies. Needless to say they ignore or disregarded any attempt to get in touch with anyone, in writing. They still owe me a tonneau cover, which I am sure I will never receive.

They never had the car they confirmed 1 hour before on the phone on the lot waited over an hour at the dealership for them to tell me “it was sold next door” but no proof what a joke of dealership trying to do old school sales tactics. I would never recommend them

The entire process of buying a used car was excellent. Everything went smoothly and the sales rep, Donny Chakoian, went above and beyond the call of duty for the entire experience. Although they seemed short staffed that evening, he was able to help me and several other customers in a very polite and seamless effort to answer all questions. When you need a car, go to him!!