Nelly was great to work with!! Thank you so much

Had the best experience with Nelly. Very helpful and informative! Will be recommending to friends and family in the future!

Carlos was Great and made the buying process smooth A+

Nelly made the process incredibly easy and stress-free. Loving my new car!

My son Ray bought a car off of Nelly. We were in and out with a new car in no time. Great customer service, didn’t feel pressured at all!

Victoria is truly the exception to the car sales standard! She goes above and beyond, makes the process easy and stress-free, and genuinely puts her customers first. She breaks every stereotype of a car salesperson. If you’re looking for a great experience, ask for Victoria! Loving my new palisade!!

Always a good time at Grieco! Huge thanks to Victoria who made the process super easy and enjoyable

Great experience working with a Carlos

I’ve been buying cars from Grieco for about 30 years, going back to when they were Metro Honda. They have certainly expanded but I find the professionalism and friendliness has not changed. You are always greeted with a smile every time you walk through the door. The selection of vehicles is vast and you are sure to find one that fits your budget. Grieco is certainly my first go to when needing a new or used vehicle.

My experience at Grieco was absolutely amazing! James Guy, my sales guy, was absolutely a pleasure and put me into the exact vehicle I wanted which was a 2026 Hyundai Santa Cruz! Thanks again, James!

Carlos Guzman is the absolute best very easy to talk to he will hook you up!!!

Everyone I worked with was great! Roy, Nelly & Mike were all top tier customer service, friendly & knowledgable. Made the it enjoyable.

They take good care of my car

Anthony Franco did a great job! He was informative and made the experience pleasant for my wife and me.

First, let me tell you about two young men that work for Greco Hyundai of Johnston, Rhode Island Germano Dalomba he is the business manager, He listened to what my needs were for a car really took the time to contact me showed me what was in my budget and never push for anything more a real gentleman, The second one is Anthony Franco sales A straight shooter funny at times very considerate, thoughtful Both of these gentlemen were so considerate very respectful and truly thoughtful. Sherman was GREAT TOO! Greco is very lucky to have both of them working ... Read More

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Google - Oct 28, 2026

First, let me tell you about two young men that work for Greco Hyundai of Johnston, Rhode Island Germano Dalomba he is the business manager, He listened to what my needs were for a car really took the time to contact me showed me what was in my budget and never push for anything more a real gentleman, The second one is Anthony Franco sales A straight shooter funny at times very considerate, thoughtful Both of these gentlemen were so considerate very respectful and truly thoughtful. Sherman was GREAT TOO! Greco is very lucky to have both of them working on Their TEAM. Now the best part I really enjoyed driving my Kona a small SUV. That’s perfect just for me! I highly recommend anyone looking for a vehicle to go there and ask for either one of these GENTLEMEN.

Welcoming & friendly. No high pressure. Process of leasing was quick & efficient.

Thanks Franco your the man!!

Joel and his manager went far and beyond in helping me through the lease process. They were warm, friendly, and very patient. They were knowledgeable and explained everything thoroughly so that I was comfortable with my decision.

Do not buy a car from this dealership. They do not care about anything. Their salesmen are full of s*** Their prices are outrageous and the service is even worse.. You tell them something's wrong with your car? And they tell you, that's the way it's supposed to be really

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The service department is horrible. Don't even waste your time taking your car there. I've brought mine multiple times and each time I had a bad experience. They are horrible at communication. They will never answer the phone. You will always have to go there to get somebody's attention, I took my car in for something and got my car back and the paint was messed up so they had to fix my paint. After them having my car for a month I picked It up and I have damage from them still. It's truly ridiculous. ... Read More

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Google - Oct 14, 2026

The service department is horrible. Don't even waste your time taking your car there. I've brought mine multiple times and each time I had a bad experience. They are horrible at communication. They will never answer the phone. You will always have to go there to get somebody's attention, I took my car in for something and got my car back and the paint was messed up so they had to fix my paint. After them having my car for a month I picked It up and I have damage from them still. It's truly ridiculous. I will Never recommend or go back to this dealership.

Devin was great he treated us with respect he was amazing I would definitely recommend going to him

Great sales experience with Anthony Franco could be more helpful

Devin and Mike were great to work with. It was a good experience.

Nolan is an amazing salesman who has a great attitude and service. He guided us through the process and we were very happy with the outcome. 😬😬😬

I had a great experience working with Victoria at Grieco Hyundai! She was so nice, knowledgeable, and helpful throughout the whole process. It was especially nice having a woman around my age help me, because it made me feel so much more comfortable and at ease when making such a big purchase. She was patient, answered my questions, and made the experience feel much less intimidating. I really appreciated her kindness and knowledge, and I would definitely recommend asking for Victoria if you’re looking for a car!

Nolan had kindness and most of all patience with an older woman. Also very professional!!!

Praise God for James at Grieco Hyundai of Johnston…. He did everything for me, fought for the best prices, best service possible, he made the impossible possible for me!

If I could give zero stars I would. I have no clue why the service department even has a phone because they never answer it. Kayley and Heaven are secretaries that play tag on the phone lines between Honda and Hyundai, just transferring you to phone lines where no one will answer your call. Lastly, David the service department manager has not returned my phone calls regarding the status of my vehicle, whether I will be able to get a rental, etc. The entire dealership is a mess. They “let go” of two people during my process of working with ... Read More

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Google - Oct 6, 2026

If I could give zero stars I would. I have no clue why the service department even has a phone because they never answer it. Kayley and Heaven are secretaries that play tag on the phone lines between Honda and Hyundai, just transferring you to phone lines where no one will answer your call. Lastly, David the service department manager has not returned my phone calls regarding the status of my vehicle, whether I will be able to get a rental, etc. The entire dealership is a mess. They “let go” of two people during my process of working with them because they are so incompetent. Do not go to this dealership and do not work with them if you hope to get anything resolved with your vehicle.

Absolute horrible customer service. Service department is incompetent - especially Rob. Don't expect follow up, call backs, and BE SURE TO EXPECT when your car has an issue, that after 2 and a half months, still NO ANSWER on the approval for my new engine. Have to walk in person to talk to someone then given the run around. Lie after lie. I would not recommend buying a car from this dealership and I regret ever purchasing my Elantra here. Right down to a basic oil change, expect there to be an issue with the service department. Such a joke ... Read More

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Google - Oct 2, 2026

Absolute horrible customer service. Service department is incompetent - especially Rob. Don't expect follow up, call backs, and BE SURE TO EXPECT when your car has an issue, that after 2 and a half months, still NO ANSWER on the approval for my new engine. Have to walk in person to talk to someone then given the run around. Lie after lie. I would not recommend buying a car from this dealership and I regret ever purchasing my Elantra here. Right down to a basic oil change, expect there to be an issue with the service department. Such a joke don't waste your time or money you will be sorry. Trust me!

I purchased a Hyundai Kona on 9/14/26 and I was assisted by James. He was wonderful, very professional and patient with me. He has a great personality so if you are looking for a car stop in and see him he will take good care of you. Highly recommend this dealership!

Victoria was great! She was super helpful

Huge thank you to Carlos , great experience go ask for him!!!

Devin was amazing ! He really helped me out when it came down to getting me the cheapest price on a car. I came in just looking and ended up leaving with a brand new 2026 santa cruz. Which i love ! If anyone is looking for a salesman who knows what he’s talking about, Devin is your guy for sure.

Great service from Carlos !! Enjoying our new Palisade thank you!!

My salesman Carlo was excellent Answered all my questions. A complete gentleman.

Carlos!! Was absolutely amazing. His demeanor his service and reassurance was everything I needed with all that I was facing!! Greico Hyundai will always be my place!!! Make sure you ask for Carlos.

The sales team was very friendly & knowledgeable also the finance department was awesome overall a great experience

AVOID GRIECO IF YOU'RE LOOKING FOR A CAR OR SERVICE They promise things to get you to buy the car and then they cut corners when it comes time to do them. They'll offer just enough so that there's plausible deniability to regulators but not enough to actually do things properly. They tried to tell me they could fix a dent that had cracked to bare, rusted metal using pdr and touchup paint. PDR is explicitly discouraged by the industry when paint is compromised and slapping primer and paint over rust is concealment, not a repair. They ... Read More

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Google - Sep 25, 2026

AVOID GRIECO IF YOU'RE LOOKING FOR A CAR OR SERVICE They promise things to get you to buy the car and then they cut corners when it comes time to do them. They'll offer just enough so that there's plausible deniability to regulators but not enough to actually do things properly. They tried to tell me they could fix a dent that had cracked to bare, rusted metal using pdr and touchup paint. PDR is explicitly discouraged by the industry when paint is compromised and slapping primer and paint over rust is concealment, not a repair. They offered to have me pay almost $1000 for bodywork at their collision center for a repair that should have been covered for free if they honored what they signed. On top of that, the invoice for that collision work quoted half the labor of another, independent shop and did not include all the necessary recalibrations and testing of all the sensors on the rear lift gate. This would have left me with potentially unusable safety features. Additionally, I negotiated for a standard timing belt preventative service at cost. They tried to gouge me at full retail AND didn't include the tensioner. The general manager Robert McAuliffe contradicted his own paperwork and said the parts were all bundled in the invoice and that's why I didn't see the tensioner, but the invoice clearly lists lines for the water pump and the timing belt with prices matching parts websites. Why wouldn't the significantly more expensive tensioner be included if parts are clearly being itemized? Did they decide to eat the cost out of the goodness of their hearts? If you don't change the tensioner during a timing belt service, there is a good chance the old tensioner will fail before the next belt is due and your engine will destroy itself. I don't know if leaving the tensioner out was malicious or incompetent, the result is the same. I pointed it out multiple times and was ignored. I recommend you go literally anywhere else that doesn't have the name grieco attached to it if you're looking for a car

Absolute dirtbag dealer. They promise things to get you to buy the car and then they cut corners when it comes time to do them. They'll offer just enough so that there's plausible deniability to regulators but not enough to actually do things properly. They tried to tell me they could fix a dent that had cracked to bare, rusted metal using pdr and touchup paint. PDR is explicitly discouraged by the industry when paint is compromised and slapping primer and paint over rust is concealment, not a repair. Additionally, I negotiated for a standard timing belt preventative ... Read More

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DealerRater - Sep 25, 2026

Absolute dirtbag dealer. They promise things to get you to buy the car and then they cut corners when it comes time to do them. They'll offer just enough so that there's plausible deniability to regulators but not enough to actually do things properly. They tried to tell me they could fix a dent that had cracked to bare, rusted metal using pdr and touchup paint. PDR is explicitly discouraged by the industry when paint is compromised and slapping primer and paint over rust is concealment, not a repair. Additionally, I negotiated for a standard timing belt preventative service at cost. They tried to gouge me at full retail AND didn't include the tensioner. The general manager Robert McAuliffe lied and said the parts were all bundled in the invoice and that's why I didn't see the tensioner, but the invoice clearly lists lines for the water pump and the timing belt with prices matching parts websites. Why wouldn't the significantly more expensive tensioner be included if parts are clearly being itemized? Did they decide to eat the cost out of the goodness of their hearts? STAY AWAY, go literally anywhere else for a car.

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Great experience leasing our 2026 Palisade SEL Premium with James at Grieco Hyundai. Beautiful suv and great experience from start to finish. Don’t hesitate. Ask for James.

(Translated by Google) Excellent service from the staff who assisted me (Original) Muy buenas atención de parte de el personal que me atendió

Thanks Franco and the rest of the team! It was fun buying a car from you guys! Highly recommend!!!

Devin B was an incredible salesman to work with. He was real and helped me get into a beautiful car. They’ll fight the bank for you to get a finance!!

Service was extremely slow, over twice the time estimated for routine maintenance.

Very smooth and simple process . Employees are so kind and informative helped with all my needs.

Anthony was great! Helped us get the car we wanted and didn’t try to talk us into anything we didn’t want!

⭐️⭐️⭐️⭐️⭐️ I just purchased a vehicle from Hyundai Greco, and I truly couldn’t have asked for a better experience! My sales rep, Nelly, was incredibly kind, professional, and patient throughout the entire process. She made everything feel effortless and turned what can normally be a stressful experience into an absolute breeze. And a huge shoutout to Sherman as well! He really sealed the deal and made the entire experience that much more fun and enjoyable. Between the two of them, I felt comfortable, taken care of, and genuinely excited about my purchase. 10/10 experience! If you’re looking for a vehicle, ... Read More

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Google - Sep 21, 2026

⭐️⭐️⭐️⭐️⭐️ I just purchased a vehicle from Hyundai Greco, and I truly couldn’t have asked for a better experience! My sales rep, Nelly, was incredibly kind, professional, and patient throughout the entire process. She made everything feel effortless and turned what can normally be a stressful experience into an absolute breeze. And a huge shoutout to Sherman as well! He really sealed the deal and made the entire experience that much more fun and enjoyable. Between the two of them, I felt comfortable, taken care of, and genuinely excited about my purchase. 10/10 experience! If you’re looking for a vehicle, GO TO HYUNDAI GRECO and ask for Nelly and Sherman. You will NOT be disappointed!!! 🚗❤️🙌🏽

(Translated by Google) Exceptional service! Thanks Carlos G for the help! (Original) Serviço excepcional ! Graças Carlos G por lá ayuda

We had a great experience with Victoria! She and her team were responsive in scheduling a day and time to view the car we were interested and made the process easy when we purchased a used vehicle. Sherman, in the finance department was informative and explained every step and decision clearly.

Read the service review, not sales reviews. Absolutely horrible and unprofessional. Cannot get response for 2 days, my car was dropped off there and it's shy of 4 years old and under 53k miles and stopped driving. No way to reach a person, either main line, which cannot help or voicemails, that never being returned. Honestly simple: "we got your car, little backed up and can take a look in 2 days" is fine. Avoid this dealership, they cannot even communicate.

Scheduled an appointment for specific car. Received many texts and calls to confirm appointment, including a phone call 1-hour before appointment. Drove over a hour to the dealership, just to find out that they sold the car the day before. Extremely disappointed.

I tried working with Grieco Hyundai directly before posting, but sales & service provided no resolution. I contacted the GM and received no response. I bought a 2018 Toyota RAV4 in the beginning of June, explicitly asking for a safe car for my daughter. Soon after purchase, I was unable to drive the car for 5 days due to registration delays on their end. My independent mechanic found major issues missed by Grieco's "safety check". The mechanic was surprised this car was bought at a large dealer with the issues identified. 1. Low fluids: Oil was 1 quart short after they ... Read More

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Google - Jul 27, 2026

I tried working with Grieco Hyundai directly before posting, but sales & service provided no resolution. I contacted the GM and received no response. I bought a 2018 Toyota RAV4 in the beginning of June, explicitly asking for a safe car for my daughter. Soon after purchase, I was unable to drive the car for 5 days due to registration delays on their end. My independent mechanic found major issues missed by Grieco's "safety check". The mechanic was surprised this car was bought at a large dealer with the issues identified. 1. Low fluids: Oil was 1 quart short after they had changed the oil; coolant was also 1/4 gallon short with a stained radiator hose indicating a leak. 2. Safety hazard: The left front wheel had a loose stud you could pull off and a cross-threaded lug nut. 3. Suspension/Tires: The car drove loud; uneven tire wear was found due to a faulty front upper strut mount. I brought the car back. They fixed the stud and oil but refused to fix the radiator hose and strut, only offering an alignment because the strut had "passed inspection." However, they asked if I wanted to make an appointment for the strut or tire on my own. This seems like the strut issue was identified but they didn’t want to fix it. I also don’t think they drove the car to confirm the car was driving loud because there was no response from them about this issue. It seems to me their diagnostic process was inadequate. They returned my car with obvious grease spots all over the left side and inside door, and they didn't even clean off the old dealer's logo residue on the bumper. Worse, within a week of their service, the new brakes they had replaced started loudly squeaking and chirping, which was not the case prior. Since I no longer trust them, I will take it to a different dealer for a proper diagnosis. Once the papers were signed, all promises of safety went out the window. Letting a customer drive off with a loose wheel stud is dangerous. Used vehicles are expensive. To buy a used vehicle (with repeated promises of safety) only to have issues ignored within weeks after purchase makes this dealership completely unreputable. This is a car purchase I regret, and I strongly advise against buying from Grieco Hyundai.

If I could give 0 stars I would. We drove 45 minutes for a test drive on 2 specific used cars. I had a budget they were well aware of. The salesperson sat us down for over 10 minutes and went over price and financing AND had my son’s car looked at for trade-in, before we even looked at a car to test drive. After all that, ALL the cars I asked to test drive were coincidentally sold. The salesperson had the audacity to come back and offer us a brand new car over budget. Yes, a manager came over to try and ... Read More

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Google - Jul 25, 2026

If I could give 0 stars I would. We drove 45 minutes for a test drive on 2 specific used cars. I had a budget they were well aware of. The salesperson sat us down for over 10 minutes and went over price and financing AND had my son’s car looked at for trade-in, before we even looked at a car to test drive. After all that, ALL the cars I asked to test drive were coincidentally sold. The salesperson had the audacity to come back and offer us a brand new car over budget. Yes, a manager came over to try and save the sale, but it was too late at this point. Grieco Hyundai lost my complete trust and are scammers. I will be watching the dealership page to see if those cars will be taken off the website after the "48 hrs" period I was told it takes to remove. And yes an email to the BBB will sent.

The short version is: Their work seems to be ok but their communication is AWFUL. Over the span of two visits I've called them about 12 times because they do not answer phones or call you back. They also misrepresent what they're going to do for diagnosis and really lean into their expertise as the be all end all to push you to trust their basic diagnostic work. They also make it sound like they're doing you a favor for even looking at your car when you made an appointment for them to look at your car. The ... Read More

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Google - Jul 22, 2026

The short version is: Their work seems to be ok but their communication is AWFUL. Over the span of two visits I've called them about 12 times because they do not answer phones or call you back. They also misrepresent what they're going to do for diagnosis and really lean into their expertise as the be all end all to push you to trust their basic diagnostic work. They also make it sound like they're doing you a favor for even looking at your car when you made an appointment for them to look at your car. The longer short version is: I've had an ongoing issue with my car for 9 months. After two fixes at a Meineke didn't solve it, I headed to the dealer. The experts. The people with "the master mechanics". The first time I was told they would dig because it was an ongoing issue. They did not dig and I only found that out after I had paid for diagnostics and paid for solutions. They seem to have just read the codes. I had to call them multiple times to find out what work was recommended and get the quote. It then took an additional week to get a sensor and the oil control valves replaced. To their credit they gave me a free loaner for that time (but unfortunately someone had smoked in it). Their $800 worth of fixes did not fix my car. I brought it back to the original shop to check something. Came back and they promised to do a deep dive and waive the cost. They did not. They waived the cost for the initial diagnostic (read: they read the computer which I too am able to do for zero dollars) and then charged me $189 for a deeper inspection (it would have actually been $189 to see that my exhaust is disconnected [visible from the ground] plus $189 for the issue I already knew wasn't the culprit). I agreed to this because I just needed a real answer about my car. Unsurprisingly to me the issue they were so convinced I had? Not an issue! I'm not a mechanic but based on the power of google it was very clear to me and other mechanics that this was no the issue. To their credit, they kept digging after this and finally settled on an issue that made sense: The EPU is broken! In retrospect this seems so obvious given we were whack-a-moling the same things and having weird issues. It took 8.5 hours to reach this conclusion. It's been a week since I drove my car out (had to wait an hour after that diagnosis and go up to the desk myself and wait even longer to get my car btw), I've called them 5 or 6 times, and I have yet to receive a detailed quote for the work or a call back on some follow up questions. When I buy a new car (likely soon) it will not be from Grieco and it will not be a Hyundai. They did a fine job fixing my AC years ago, but my more recent experiences have me set on never visiting them again. The service folks are nice in person but everything else about my experience was categorically bad. Update: I reached out to the manager a week ago via email based on the below reply and have yet to hear back. I also left one last voicemail and still have no detailed quote and no answers as to how certain they are that the computer is the problem.

Our old Sonata was towed to Grieco Hyundai Service. They've had it a week and we've heard nothing. They never answer the phone and they don't return your messages. I'm super frustrated!

BUYER BEWARE: MISLEADING PROMISES TO WIN A SALE I bought a used 2019 Honda Odyssey from this dealership. The van had a dent with cracked paint and rust. As part of the sale, they promised in writing to perform a "Rear trunk dent repair." That language is in the contract. When I came in to have it fixed, they told me they were only responsible for a paintless dent repair pull and touch-up paint. The technician said the paint would "kind of match." That is not a repair. It's a cover-up that will leave the rust ... Read More

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Google - Jul 22, 2026

BUYER BEWARE: MISLEADING PROMISES TO WIN A SALE I bought a used 2019 Honda Odyssey from this dealership. The van had a dent with cracked paint and rust. As part of the sale, they promised in writing to perform a "Rear trunk dent repair." That language is in the contract. When I came in to have it fixed, they told me they were only responsible for a paintless dent repair pull and touch-up paint. The technician said the paint would "kind of match." That is not a repair. It's a cover-up that will leave the rust to keep eating at the metal under the paint. I asked for a proper repair. They refused. To a reasonable person, and according to independent body shops, repairing a dent in this condition requires actual body shop work — not a guy on the lot with a plunger and some paint. The dealership owns a collision center. They could have done it properly. They chose not to. I also had a written "at cost" agreement for timing belt and water pump service. Their invoice omitted a mandatory part and did not reflect the "at cost" terms they agreed to. I have left messages for their General Manager and sent written requests by email and certified mail. I received no meaningful response. The van runs. But if you're going to rely on this dealership to meet its contractual obligations without cutting corners, think twice. There are plenty of reputable dealerships to choose from.

Didn't even do the tire rotation, took forever while the car just sat there.

The scam- get you there and beat you with higher prices. I went today to get a new lease, I asked the pricing and the salesman told me that it was impossible to give me a price without making a profile. Mind you, i was not asking for a final price i was asking for a starting price with a certain mileage. They know the price but would not give it to me unless I gave them a profile of all my info. Think about that, instead of simply telling me the price so I know if it's in ... Read More

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Google - Jun 24, 2026

The scam- get you there and beat you with higher prices. I went today to get a new lease, I asked the pricing and the salesman told me that it was impossible to give me a price without making a profile. Mind you, i was not asking for a final price i was asking for a starting price with a certain mileage. They know the price but would not give it to me unless I gave them a profile of all my info. Think about that, instead of simply telling me the price so I know if it's in my range, they want to FORCE ME to give them my personal info and waste my time incase it's the price I'm not interested in. Im sure they lose business this way because I'm am example. This dealership must be doing really well if they have no interest in telling the Custumer a price and if they don't give them their personal info, they don't want our business. Buyer beware. This is the scam, they size you up and get your info to hound you for the next 6 months instead of simply giving a price and seeing if it's affordable. If you look weak they will start really high, so pay attention! They think that they can talk everybody into higher pricing and i can assure you that there is plenty of us turned off by this method of business. You won't catch me here ever again! I can imagine how many potential customers you have lost and they don't make reviews to let you know!! A weak response is what we will get below, don't fall for it! Make them earn your hard earned money don't just give it to them! Remember, you want their car but they want your money, you can go to many other dealerships but they can never find anther you!

I had a very disappointing experience with Grieco Hyundai. I rented a vehicle and spent my own money because I was told the car I wanted to buy was in the body shop and would be ready soon. After waiting for two weeks and losing both time and money, I was informed that someone higher up than the general manager had sold the vehicle to someone else. This was extremely unprofessional and showed a complete lack of respect for my time and commitment as a customer. If the vehicle was going to be sold, I should have been informed immediately ... Read More

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Google - Jun 17, 2026

I had a very disappointing experience with Grieco Hyundai. I rented a vehicle and spent my own money because I was told the car I wanted to buy was in the body shop and would be ready soon. After waiting for two weeks and losing both time and money, I was informed that someone higher up than the general manager had sold the vehicle to someone else. This was extremely unprofessional and showed a complete lack of respect for my time and commitment as a customer. If the vehicle was going to be sold, I should have been informed immediately instead of being left waiting and spending money on a rental car. I would not recommend this dealership based on my experience.

After waiting for 2 1/5 weeks for a car to get fix, we called to get an update on how much longer was going to take for the car to be fixed and it ended up that the car was already sold by a different manager???

Worst customer service experience I’ve had. I felt pressured to leave a 5-star review when I purchased the vehicle. After the sale, communication completely stopped. I’ve called numerous times just to get basic answers, and most of the time nobody responds or returns calls. I recently visited the dealership on a Saturday to request some documents. I was told I needed to come back Monday through Friday, which is understandable. However, the staff were rude and unhelpful. What makes it more frustrating is that when they were selling me the car, they were happy to process everything on ... Read More

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DealerRater - Jun 13, 2026

Worst customer service experience I’ve had. I felt pressured to leave a 5-star review when I purchased the vehicle. After the sale, communication completely stopped. I’ve called numerous times just to get basic answers, and most of the time nobody responds or returns calls. I recently visited the dealership on a Saturday to request some documents. I was told I needed to come back Monday through Friday, which is understandable. However, the staff were rude and unhelpful. What makes it more frustrating is that when they were selling me the car, they were happy to process everything on a weekend. But when I needed assistance after the sale, the level of service was completely different. Once they have your money, getting support becomes extremely difficult. Based on my experience, customer service after the sale is very disappointing.

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My experience with this dealership changed completely after the purchase was completed. During the sales process, everyone was responsive and accommodating, but once the deal was done, getting any assistance became nearly impossible. I’ve made multiple attempts to contact the dealership for basic information and documents, yet calls go unanswered and messages are not returned. When I visited in person to request paperwork, I was told to come back during business days, which is understandable, but the interaction was unfriendly and unprofessional. The contrast between the service before and after the sale was disappointing. Customer support should not disappear ... Read More

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DealerRater - Jun 13, 2026

My experience with this dealership changed completely after the purchase was completed. During the sales process, everyone was responsive and accommodating, but once the deal was done, getting any assistance became nearly impossible. I’ve made multiple attempts to contact the dealership for basic information and documents, yet calls go unanswered and messages are not returned. When I visited in person to request paperwork, I was told to come back during business days, which is understandable, but the interaction was unfriendly and unprofessional. The contrast between the service before and after the sale was disappointing. Customer support should not disappear once the paperwork is signed. If you’re considering buying from this dealership, keep in mind that the level of attention you receive before the purchase may not be the same afterward.

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Scummiest dealership around. Called ahead to see if the car on the Internet I was interested in was still available, they claimed it was. Got there less than half an hour later. No one greeted me for five to ten minutes. They couldn't locate the car I was interested in for awhile then claimed it was sold that morning before I even called about it. I wonder if the car existed or if it was bait and switch to get people in the door. Then they kept trying to sell me inferior cars at significantly higher prices. They also ... Read More

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Google - Jun 11, 2026

Scummiest dealership around. Called ahead to see if the car on the Internet I was interested in was still available, they claimed it was. Got there less than half an hour later. No one greeted me for five to ten minutes. They couldn't locate the car I was interested in for awhile then claimed it was sold that morning before I even called about it. I wonder if the car existed or if it was bait and switch to get people in the door. Then they kept trying to sell me inferior cars at significantly higher prices. They also did a hard inquiry on my credit before i authorized them to do so and before there was even a car in the dealership I was interested in.

Terrible customer service

If I could post O stars I would. My experience here was absolutely awful. My husband and I spent 4 hours here with our infant and toddler & walked out with no car & -$500. They took a down payment from me before even getting us approved for financing. We were told after picking a car, test driving & a credit check that we can’t proceed with financing because we owe Hyundai money from a previous lease from 14 years ago (???) and a financed vehicle years later but had absolutely no idea what they were talking about. After doing some digging, ... Read More

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Google - Jun 3, 2026

If I could post O stars I would. My experience here was absolutely awful. My husband and I spent 4 hours here with our infant and toddler & walked out with no car & -$500. They took a down payment from me before even getting us approved for financing. We were told after picking a car, test driving & a credit check that we can’t proceed with financing because we owe Hyundai money from a previous lease from 14 years ago (???) and a financed vehicle years later but had absolutely no idea what they were talking about. After doing some digging, we STILL have no idea what they’re referring to. Nothing is on our credit reports, Hyundai cannot send any “proof” of what we owe. Very very very strange. They sent us on our way that day without refunding the down payment. It took an entire month of back and forth to get it back. We were told it was mailed—and then it was mailed to the wrong address (?) so we had to go in person. They then tried to turn me away AGAIN to tell me if was re-mailed. What a joke. Never once did a manager come out to speak to us. They were completely incompetent & don’t deserve anyone’s business or time.

The salesman lies to you give you a discount and if you don't check the paperwork like me you didn't get that discount and they say oh well take it to get worked on they tell you nothing's wrong that's the way it is now stuck with Friday afternoon lemon 🍋 do not purchase from them

Need appointment for my son-in-law's car for a couple basic recall updates 2 weeks ago dropped it off this morning got a call couple hours later that the electrical system battery alternator was totally could put but was perfect when I drove it in there basically the mechanic short circuit did it doing the software updates and instead of being decent and trying to help out the customer for their screw up they want to charge us $1,300 for a battery and alternator that was perfect when the car was pulled in there these people are no good I made it ... Read More

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Google - May 14, 2026

Need appointment for my son-in-law's car for a couple basic recall updates 2 weeks ago dropped it off this morning got a call couple hours later that the electrical system battery alternator was totally could put but was perfect when I drove it in there basically the mechanic short circuit did it doing the software updates and instead of being decent and trying to help out the customer for their screw up they want to charge us $1,300 for a battery and alternator that was perfect when the car was pulled in there these people are no good I made it a mile down the road to a repair garage of somebody I know and the car died right there and will not start until I have him do the battery and alternator do not do business with this place they are unscrupulous greedy and non righteous

Buying the car was a very rushed process and the aftercare wasn't any better. I came in already knowing what car I wanted to look at and test drive and was still asked many questions about what I was looking for and other upgrades. I mentioned at least 5 times I know which care already until she says okay and puts an application in front of my face. I cannot apply for a vehicle that I haven't even test driven or even inspected. Not very knowledgeable on the vehicle so I had to do a lot of the research ... Read More

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Google - May 12, 2026

Buying the car was a very rushed process and the aftercare wasn't any better. I came in already knowing what car I wanted to look at and test drive and was still asked many questions about what I was looking for and other upgrades. I mentioned at least 5 times I know which care already until she says okay and puts an application in front of my face. I cannot apply for a vehicle that I haven't even test driven or even inspected. Not very knowledgeable on the vehicle so I had to do a lot of the research on it myself. While driving I ask about the vehicle history and was told I can get it when we get back. Once again, we get back and the application was put in my face and she was trying to talk about numbers. I haven't seen the Car Fax nor did she ever ask me what my thoughts on the vehicle was and it was still what I was looking. The entire experience just felt like I was just a sale and not an actual customer. I ended up going with the car and they cleaned it and let me take it home same day. I had to return back to bring my Title and mentioned that my car only had half a tank of gas and it they usually fill it up. I was told that they only fill up the tank on new vehicles, not used ones. I found that ridiculous as my car cost just as much if not more than some of the new vehicles on the lot. It just made me feel like I'm not as valued as a customer as others. There are many areas that can be improved. Very upsetting as a first time customer.

I would give this dealership zero stars if I could. The customer service has been absolutely terrible, especially when it comes to communication and accountability. My friend brought her car in for an engine recall, and unfortunately, the issue was not properly resolved because the car broke down again. Now that she has brought the car back, getting any information about what is going on has been a constant struggle. They rarely respond to calls or messages, and she is repeatedly told that they are waiting for Techline to get back to them. While I understand that some repairs require ... Read More

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Google - May 12, 2026

I would give this dealership zero stars if I could. The customer service has been absolutely terrible, especially when it comes to communication and accountability. My friend brought her car in for an engine recall, and unfortunately, the issue was not properly resolved because the car broke down again. Now that she has brought the car back, getting any information about what is going on has been a constant struggle. They rarely respond to calls or messages, and she is repeatedly told that they are waiting for Techline to get back to them. While I understand that some repairs require additional guidance, that is no excuse for the complete lack of communication and follow-up. Tez, the service technician, and Leo, the Service Manager, have been involved in this situation, yet my friend is still left chasing the dealership for updates about her own vehicle. She has also been left without a clear answer about getting a loaner car while this issue is being addressed. The most frustrating part is that this all started with an engine recall, and now she is dealing with a car that has broken down again, ongoing uncertainty about the repair, and a service department that barely communicates. Customers should not have to repeatedly call and chase down a dealership just to find out what is happening with their vehicle. This experience has shown a serious lack of communication, customer care, and accountability. I would strongly encourage management to improve how they handle customer concerns and keep people informed. Customers deserve timely updates, clear answers, and a reasonable level of support, especially when dealing with an engine recall and a vehicle that has broken down again!!! would not recommend this dealership’s service department to anyone!!!

they are happy to sell you a car but good luck getting any help after purchase. after leaving countless voicemails and asking for the service manager we finally got a call back from either victor or jose and they didnt offer a solution to any issues, just an “i don’t know” about a warranty that the service manager should be aware of. i’ve had to transfer my services to central hyundai in plainfield. super disappointed as i went there due to only hearing awesome reviews and this has been the worst experience with trying to get my car ... Read More

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Google - May 3, 2026

they are happy to sell you a car but good luck getting any help after purchase. after leaving countless voicemails and asking for the service manager we finally got a call back from either victor or jose and they didnt offer a solution to any issues, just an “i don’t know” about a warranty that the service manager should be aware of. i’ve had to transfer my services to central hyundai in plainfield. super disappointed as i went there due to only hearing awesome reviews and this has been the worst experience with trying to get my car serviced. i regret purchasing my car from this dealership.

I drive one hour to find out the car was sell, thats is something I can understand but running the credit whit out my approved very unprofessional!!!!

I would not recommend buying a used vehicle here. All the stereotypes that you dread about a dealership, exist here. The sales and finance team sold me upstream and I had to fight for months to get them to do what they promised. Thier only saving grace is Jose the service manager.

It started with my appointment being cancelled despite the fact that I had already left my car at the dealership for service, confirmed the day prior…then it devolved to ignored phone calls, and then over $700 in “maintenance charges” for what started as a simple oil change and tire rotation. Needless to say, I’m rather upset. And what was supposed to be a simple oil change turned into a nightmare of a day, and a costly one at that. Management offered nothing in the way of apology for the inconvenience. UPDATE: I called the number provided — I left a ... Read More

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Google - Mar 5, 2026

It started with my appointment being cancelled despite the fact that I had already left my car at the dealership for service, confirmed the day prior…then it devolved to ignored phone calls, and then over $700 in “maintenance charges” for what started as a simple oil change and tire rotation. Needless to say, I’m rather upset. And what was supposed to be a simple oil change turned into a nightmare of a day, and a costly one at that. Management offered nothing in the way of apology for the inconvenience. UPDATE: I called the number provided — I left a message. And a week later, I have yet to receive a response. It’s rather unfortunate that they think leaving a formula response to every bad review is sufficient, especially when the advice is heeded and comes to nothing. The dealership has my number: you can call me.

I would strongly caution anyone considering doing business with this dealer. The experience felt like a classic bait-and-switch situation. The vehicle was shown with certain trim pieces installed, but when the vehicle was delivered those trims were missing. When I brought the issue up, I was assured multiple times that the missing trim pieces would be replaced and that everything would be made right. Unfortunately, after those promises were made, my messages and attempts to resolve the issue were ignored and nothing was fixed. Good customer service means standing behind what you show and what you promise. In this case, ... Read More

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Google - Mar 4, 2026

I would strongly caution anyone considering doing business with this dealer. The experience felt like a classic bait-and-switch situation. The vehicle was shown with certain trim pieces installed, but when the vehicle was delivered those trims were missing. When I brought the issue up, I was assured multiple times that the missing trim pieces would be replaced and that everything would be made right. Unfortunately, after those promises were made, my messages and attempts to resolve the issue were ignored and nothing was fixed. Good customer service means standing behind what you show and what you promise. In this case, that simply didn’t happen. Based on my experience, I cannot recommend this dealer or Nolan

Reached out interested in a car posted online.Set up a time to see it and was texting with them several times before my appointment the day of. I ended up fifteen minutes late because of traffic and found out my salesman had left for the day. Was told someone else could help “just hang on a minute” so I did. A couple minutes later the salesman sat down and asked me what I was looking for and I told him about the car I had an appointment to see. He took my license and came back a couple minutes ... Read More

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Google - Feb 19, 2026

Reached out interested in a car posted online.Set up a time to see it and was texting with them several times before my appointment the day of. I ended up fifteen minutes late because of traffic and found out my salesman had left for the day. Was told someone else could help “just hang on a minute” so I did. A couple minutes later the salesman sat down and asked me what I was looking for and I told him about the car I had an appointment to see. He took my license and came back a couple minutes later to say the car had been sold last night! Really? I drove a half an hour to get there. Very annoying.

I was lied to about a used car I wanted. Even though the internet told me it was at another location, the appointment was set up in Johnston. I called in the morning to clarify saying I did not want to get there and find they didn’t have the car. She assured me it was there and ready for a test drive. Sure enough, the car was in another location. I will never use this dealership.

Literally the worst service department I have ever dealt with. The website never loads for services, the app won’t let you move past a certain section. You have to call multiple times to get someone on the phone and they’re always annoyed you called as if it’s your fault their website isn’t user friendly. Your only option when you do finally schedule service is to drop off your car - even for a simple oil change. And it will take a full day. No offer for a rental for the day - hope you don’t ... Read More

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Google - Jan 18, 2026

Literally the worst service department I have ever dealt with. The website never loads for services, the app won’t let you move past a certain section. You have to call multiple times to get someone on the phone and they’re always annoyed you called as if it’s your fault their website isn’t user friendly. Your only option when you do finally schedule service is to drop off your car - even for a simple oil change. And it will take a full day. No offer for a rental for the day - hope you don’t have a job or responsibilities. The people who work the counter hate being there and hate that you have interrupted their day to request service. What do you think this is? A place of business?? They have better things to do. I bought the 2 year oil and minor maintenance package and it has NOT been worth the hassle at all. I love the car, but they don’t build them so there’s no credit there. Better to use your local car repair shop and spend the money with far better customer service, much easier scheduling, and complimentary rentals if your car needs to be there more than a few hours. I mean seriously Hyundai of Johnston, just don’t offer a service department if it’s such a bother. I will add I have no complaints against the mechanics. I’ve had no issue with the actual repairs and maintenance, it’s just being able to access their work that is impossible.

A WEEK after purchasing a car, I recieved a text from them telling me that I have to get a "VIN check" done so they can register the car in CT. Never, during the 2 hour purchasing process was this mentioned. They certainly did not mention it as they charged me an additional $724 for "registration and documention". When I told them I had no idea what they were talking about they just texted me again with the same information. Save yourself time and money and buy from a different dealership.

Absolutely unacceptable and infuriating experience. I have been waiting weeks for my down payment to be returned after backing out of a transaction, and all I’ve received is excuse after excuse. I’ve been given the runaround by Justin, Germono, Kyle, and others, each telling a different story about a check that supposedly should have arrived over a week ago. There is zero accountability at this dealership. No one calls back. No one follows up. Every time I reach out, I’m met with conflicting information and empty promises. At this point, the lack of professionalism and basic customer ... Read More

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Google - Dec 16, 2025

Absolutely unacceptable and infuriating experience. I have been waiting weeks for my down payment to be returned after backing out of a transaction, and all I’ve received is excuse after excuse. I’ve been given the runaround by Justin, Germono, Kyle, and others, each telling a different story about a check that supposedly should have arrived over a week ago. There is zero accountability at this dealership. No one calls back. No one follows up. Every time I reach out, I’m met with conflicting information and empty promises. At this point, the lack of professionalism and basic customer service is staggering. I feel completely disrespected and mishandled, and I strongly warn anyone considering this dealership to stay far away. There is no excuse for treating customers this poorly—especially when there is so much competition in the area. Do yourself a favor and take your business elsewhere unless you want to be left angry, frustrated, and chasing your own money.

Absolutely unacceptable and infuriating experience. I have been waiting weeks for my down payment to be returned after backing out of a transaction, and all I’ve received is excuse after excuse. I’ve been given the runaround by Justin, Germono, Kyle, and others, each telling a different story about a check that supposedly should have arrived over a week ago. There is zero accountability at this dealership. No one calls back. No one follows up. Every time I reach out, I’m met with conflicting information and empty promises. At this point, the lack of professionalism and basic customer ... Read More

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DealerRater - Dec 16, 2025

Absolutely unacceptable and infuriating experience. I have been waiting weeks for my down payment to be returned after backing out of a transaction, and all I’ve received is excuse after excuse. I’ve been given the runaround by Justin, Germono, Kyle, and others, each telling a different story about a check that supposedly should have arrived over a week ago. There is zero accountability at this dealership. No one calls back. No one follows up. Every time I reach out, I’m met with conflicting information and empty promises. At this point, the lack of professionalism and basic customer service is staggering. I feel completely disrespected and mishandled, and I strongly warn anyone considering this dealership to stay far away. There is no excuse for treating customers this poorly—especially when there is so much competition in the area. Do yourself a favor and take your business elsewhere unless you want to be left angry, frustrated, and chasing your own money.

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Had very bad experience with their collision center. I will never give Greico my business in future. I brought my Elantra in for recall and warranty problem with paint chipping and they never processed my claim to manufacturer. Also never returned any of my calls over past several months. Only found out by calling corporate offices in California.

Said they had the same 2024 vehicle I drove at another dealership. When I got there, the vehicle they had was a 2023 and then they tried to sell me an older model.

The car salesman and gentleman who sold me my warranty were awesome the parts department and customer service sucks they had my car for the whole day ordered parts I didnt need and charged me $220 compared to the subaru dealership I paid $67 and it took them 5mins to look at my car I have been calling and going there for the last month asking for a refund ive been spoken to rudely and hung up on numerous times all I want is the money they owe me for parts I never received

I was looking to Buy a new truck and found one that fit most of my criteria at one of their dealerships. I was told that the vehicle was sent down to Johnston, Rhode Island. Made an appointment and drove an hour to get there only to find out the vehicle was sold at another location on the North Shore three days earlier. My biggest issue is that I texted with the Rhode Island dealership seven times and then called first thing in the morning to confirm it was on site. I was told they had it in there sights ... Read More

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Google - Oct 31, 2025

I was looking to Buy a new truck and found one that fit most of my criteria at one of their dealerships. I was told that the vehicle was sent down to Johnston, Rhode Island. Made an appointment and drove an hour to get there only to find out the vehicle was sold at another location on the North Shore three days earlier. My biggest issue is that I texted with the Rhode Island dealership seven times and then called first thing in the morning to confirm it was on site. I was told they had it in there sights and it was certainly there. I even asked for pictures, but they said it was too busy to go out and snap a quick photo. After sitting at the dealership for an hour, I was approached by a manager, who is very nice and apologized, but offered nothing. I’m out three hours of my life and the gas to Drive 120 miles round-trip. Not really sure what should’ve been offered, but it just doesn’t sit right with me. Very disorganized dealership, I would suggest going somewhere else.

Picked up my car this past Friday after a rather subpar customer service experience. As soon as I get home I realize there is a crack on the door panel which was NOT there prior to the service... and based on where it is.. was 100% caused by their Service Technician when he removed the door to inspect the window. I was told Friday I would have a follow up call from the General Manager and have received nothing. You call the Service Dept and cannot reach anyone and you are unable to leave a voicemail with the messaging box being ... Read More

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Google - Oct 7, 2025

Picked up my car this past Friday after a rather subpar customer service experience. As soon as I get home I realize there is a crack on the door panel which was NOT there prior to the service... and based on where it is.. was 100% caused by their Service Technician when he removed the door to inspect the window. I was told Friday I would have a follow up call from the General Manager and have received nothing. You call the Service Dept and cannot reach anyone and you are unable to leave a voicemail with the messaging box being full since last week when I initially dropped my car. I must add... off my first review the service advisor was quite ignorant when picking up my car telling me he got yelled at because of my review. THEN DO YOUR JOB!

We purchased a 2024, leftover but new Santa Fe on 8-11-25 from Grieco Hyundai in Johnston, RI. • Experienced front brake vibration, chip in the paint on front left door and blind spot cameras working intermittently. • When we called for service and demanded a loaner we were told we had to wait until 8-29-25 for a loaner to be available. • Into garage 8-29-25. Several updates for diagnosing, ordering parts and waiting for parts. We were told there were recall issues as well and we won’t get the car back until late next week or early the next. Recalls ... Read More

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DealerRater - Sep 12, 2025

We purchased a 2024, leftover but new Santa Fe on 8-11-25 from Grieco Hyundai in Johnston, RI. • Experienced front brake vibration, chip in the paint on front left door and blind spot cameras working intermittently. • When we called for service and demanded a loaner we were told we had to wait until 8-29-25 for a loaner to be available. • Into garage 8-29-25. Several updates for diagnosing, ordering parts and waiting for parts. We were told there were recall issues as well and we won’t get the car back until late next week or early the next. Recalls known on a brand new car? Might get the car back 9-22-25 maybe? This is totally unacceptable considering that his was a brand new car. Had 76 miles on it. We’ve had the loaner longer than our car. We are requesting a full buy back with the total loan being paid. We put down over $23k We have yet to hear back from the dealership. In my 45 years of purchasing cars I’ve never had such a nightmare experience like this. I will never buy another car from these guys. There have lousy customer service once they sell you the car.

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Do not go here !! All they do is lie. Looked at trading in my car here last year and buying a new one and they always advertise they're willing to pay 120% over kelly blue book. And brought 3 different cars for them and they say they can't do it. And gave a ton of bogus excuses. Now came here today for my first time for an oil change. And the advisor was really nice and sweet. But straight up lied saying how they just increased the prices of the oil changes due to tarrifs yesterday and how all the ... Read More

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Google - Sep 10, 2025

Do not go here !! All they do is lie. Looked at trading in my car here last year and buying a new one and they always advertise they're willing to pay 120% over kelly blue book. And brought 3 different cars for them and they say they can't do it. And gave a ton of bogus excuses. Now came here today for my first time for an oil change. And the advisor was really nice and sweet. But straight up lied saying how they just increased the prices of the oil changes due to tarrifs yesterday and how all the dealership across the board increased there pricing. Called my old dealership in seekonk that I always went to. And they told me that's a straight up lie. And to not go there anymore. They really made me pay 140 for a oil change on a Hyundai addition that 3 percent for credit card fees. Like I most certainly won't ever walk into that place ever again super disgusted

Thank you Franco! We had a great experience! Can’t wait to return and visit for service!

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Their used cars have definitely been salvaged from total losses or flood damage. They just so happen to pass loopholes in the carfax so nothing is reported. I’ve had this car less than a month and run into problems all the time. And getting denied service on a vehicle within the week that it was purchased is very unfair and poor business etiquette. 🍋🍋🍋

I'm super mad I leased my 2025 Hyundai Tucson limited! Came here to get a new SUV for my mom who struggles driving in New England weather! So she wanted an SUV for when it snows and when it rains. We go in we wait and we get seen almost immediately. Then we try to look at other cars first, example Santa Fe and Tucson and Palisade etc. they don't let us look at other types or other years but immediately push us to the newest car. My mom is like oh this is really nice okay, I like ... Read More

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Google - Sep 1, 2025

I'm super mad I leased my 2025 Hyundai Tucson limited! Came here to get a new SUV for my mom who struggles driving in New England weather! So she wanted an SUV for when it snows and when it rains. We go in we wait and we get seen almost immediately. Then we try to look at other cars first, example Santa Fe and Tucson and Palisade etc. they don't let us look at other types or other years but immediately push us to the newest car. My mom is like oh this is really nice okay, I like it. Come to check the price $621 a month with a lease AND they thought we were gonna use our 2016 car as a down payment. They wanted $3.5k for it. Told my mom they were going to scrap it. Which we knew was. BS 2016 Hyundai sonata limited with only 75k miles compared to a 2024 Hyundai sonata with like 75k miles. Regular maintenances done on it. Just a few scratches and dents some that can get buffed out. We told them no we need two vehicles so we can both work. So they deduct that and it becomes $721 a month and me and my mom weren't sure about it but they made it sound like we couldn't get any other car. As if it's like their saying "either you get this car and break ur pockets and ur mental state or we won't sell you a car." So I told my mom if she really likes id work two jobs to help her pay for it as my gift and promise that I made to her as a kid. So we sign and everything and then they tell us "the car is gonna be registered to your daughter not you." Which the whole point of us going was to get my mom a new car not me. I'm not materialistic idc if I get super new things or not. So now I'm here not wanting it anymore and I'm told I can't break the lease or contract. I work two jobs and I can't even afford $721 a month let alone my phone bill of $221 and $80 internet bill and the piling $5k in credit card debt bc the car payment is so high that I can't afford anything after two checks from my jobs! I don't get a day off and I cant relax. I don't want it anymore then when you try to contact them about anything it's absolute ghost town. No answer no call or nothing. I got the detail package deal for it to. You know what the detailing is? Just vacuuming the carpets. Not cleaning the seats or cup holder or the crevices where little things seep into. I also get free "car wash" after waiting an hour my car was just vacuumed and my car will still dirty outside!!! I was lied to and cheated out of money and happiness. I don't care if breaking the lease means I pay $10k add it to my loan because atp I don't want it. 10k compared to $43.3k is NOTHING! Then they say "can you do the survey? If you don't do it then we get fired." You know what I think ppl should be fired for scamming customers but hey that's just me! Matter of fact let me go find it in my email!